Delete your account

Perfumers Vault 2 works without an account. Formulas, ingredients, categories, suppliers, orders, IFRA compliance, exports and backups all work signed out.

You only need an account for PV AI: AI chat, formula advisory, AI formula generation and import, the bottle scanner, and AI ingredient enrichment. You sign in with Sign in with Apple or Google, and that creates a Perfumers Vault account on our servers.

If you have never signed in, you have no account and there is nothing to delete.

Export lives on the same screen as deletion, in the Data & privacy card. Tap Export my data. The app builds a JSON file named pv-ai-data-export-<date>.json and hands it to your device's share sheet, so you choose where it goes. Nothing is uploaded to us when you export.

The file contains:

• your account ID, email address, display name and sign-in provider
• the date the account was created
• your avatar colour and your PV AI memory setting
• your AI usage counters and your recorded subscription status
• every fact PV AI has remembered about you
• your recorded agreement to the AI privacy terms, and the export timestamp

Two things it leaves out. If one of your requests was blocked by our safety checks, the log entry for it — including the excerpt of your own text — is not in the file. Nor are internal fields on your account record, such as the platform you last signed in from, when you were last seen, and our safety counters. Email admin@m24media.com and we will send you a copy of both.

Once the account is deleted we cannot recover any of it for you.

This is the fastest route and it works on iOS and Android.

Two other taps open the same Profile screen: the AI usage card on the dashboard, and your name at the top of Settings › PV AI Settings.

You may be asked to sign in again. Deleting an account requires a sign-in from the last ten minutes. If yours is older, the app reopens the Apple or Google sign-in sheet to confirm it is you, then deletes the account immediately afterwards.

There is a separate Danger Zone in Settings called Clear this device's library. That erases the formulas and ingredients on the device. It does not delete your account.

If you cannot get into the app, or cannot sign in, email us and we will delete the account for you by hand. This is not the same as the in-app button. The in-app flow runs automatically the moment you confirm; an emailed request is worked through by a person, so it takes longer and we may have to come back to you to confirm the account is yours.

We aim to complete an emailed request within 30 days and will confirm by email once it is done. If we cannot match the request to an account, we will tell you rather than delete the wrong one. We work through it by hand, removing the same things the in-app route removes — listed under What deletion removes — and keeping the same records, listed under What we keep. If you can still open the app and sign in, use the in-app button instead — it is immediate and needs nothing from us.

On our servers:

• Your sign-in account. You can no longer sign in with it, and the same Apple or Google sign-in will create a brand new account next time.
• Your account record: the email address and display name Apple or Google gave us, the platform you last used, your last sign-in time, your avatar colour, your memory setting, your AI usage counters and the cached record of whether you had Pro.
• Everything PV AI had remembered about you.
• Every moderation entry recorded against your account. We write one only when a request is blocked; it holds up to the first 500 characters of the blocked text.

On the device you delete from:

• Your PV AI chat transcript. It is stored in the device keystore under your account, never on our servers, and is erased when the account goes.
• Your recorded agreement to the AI privacy terms.

Your device is also unlinked from the subscription record held by RevenueCat, so nothing further is written against your old account ID. The record itself stays with RevenueCat — see below.

Three small records survive deletion. None of them holds anything you typed into the app.

Records Apple and Google hold are not ours to delete. They still hold your sign-in with them, and your subscription and its receipts. Deleting your Perfumers Vault account does not touch any of that, and a subscription can only be cancelled in your store account.

Deleting your account does not cancel your subscription and does not refund it. Subscriptions are sold and billed by Apple or Google, not by us, and they are attached to your App Store or Google Play account rather than to your Perfumers Vault account. Pro also keeps working when you are signed out.

To cancel:

• iPhone, iPad or Mac: open your App Store account settings and manage your subscriptions there.
• Android: open Google Play, then Payments & subscriptions, then Subscriptions.

If you cancel but keep the account, PV AI stops when Pro lapses. You can still sign in, export your data and delete your account — none of that needs a subscription.

Your formulas, ingredients, categories, suppliers, orders, the IFRA library you imported and the chemical structures the app has cached all live in a database on your device. We never receive them, so deleting your account leaves them exactly as they are.

To erase them yourself:

• Settings › Danger Zone › Clear this device's library, or simply delete the app.
• iCloud backups (Apple devices). If you have used Backup Now, the app has written JSON backups into its own folder in your iCloud account — we cannot read them. Open Settings › iCloud Backup › Restore to see the backups and delete any of them. The app keeps at most three and removes the oldest automatically.
• Analytics. Anonymous usage analytics is off unless you switched it on, and it is never linked to your account, so deleting the account does not change it. Turn it off in Settings › Analytics › Anonymous Analytics.

Questions about deletion, or anything on this page:

For what we collect and why, read the Privacy Policy. For help with anything else, see Support.